Privacy

Account. The email address you use to sign in, and the plan on that account.

Photos and designs. The room photos you upload, the style you choose, and the images we generate for you.

Product use. Which features you use, such as compare and download, plus the technical details needed to run the site, including browser type and the time of a request. We use this to keep the service working. We do not build an advertising profile from it.

Payment. If you buy Home or Studio, our payment provider collects the card details. We receive the fact of the payment, the plan, and the renewal date. We do not receive or store your full card number.

Messages. If you email us, we keep the message and your address so we can reply.

We use this information to run your account, produce a design from your photo, apply the limits of your plan, take payment, answer you, and protect the service from abuse.

We do not sell your information. We do not use your photos or generated designs to train our AI models, and we do not use them in advertising.

A photo is processed to produce the preview you asked for. It is shown to you in your account. On a Studio plan it is also shown to people you invite to that project board. It is not shown to other customers, and it is not placed in a public gallery.

You can download a design while your plan includes download. If you delete a photo or a design, we remove it from the service. A copy may remain in a backup until that backup expires.

We share information only with the services that run gogospace: the host of the site, the payment provider, and the model provider that generates a design from your photo. The model provider processes the photo to return an image to you. It is not permitted to use that photo to train its own models, and it is not permitted to publish it.

We may also disclose information if the law requires it, or to investigate abuse of the service. We do not sell personal information, and we do not share it with advertisers.

We keep your account, photos, and designs for as long as the account is open. If you delete an item, or ask us to delete the account, we delete it from the service.

Payment records may be kept for as long as tax and accounting rules require. Those records do not include the room photos.

Messages you send us are kept long enough to resolve the question, then deleted, unless we need them for a dispute.

You can stop using the service, cancel a paid plan before it renews, and ask us to delete your account and the photos in it. Email hello@gogospace.com. We will confirm when the account has been deleted.

You can also ask what we hold about you, or ask us to correct the email on the account. There is no fee for a reasonable request.

If this policy changes in a way that affects how we use photos, we will tell you before that change applies. The date above is the date of this version.